Delivery Policy

We strive to make getting your gear cleaned and back to you as convenient as possible. Here's what you need to know about our delivery process:

Pickup and Delivery Windows: We provide flexible pickup and delivery windows to suit your schedule. We'll work with you to find a convenient time.
Communication: We'll contact you in advance to confirm your pickup and delivery details.

Your Responsibility: Please ensure your tent is properly packaged and ready for pickup at the agreed-upon time. This helps protect your gear during transit.
Recommendations: We recommend using a sturdy bag or container that is large enough to accommodate your tent.

Your Responsibility: Upon receiving your cleaned tent, please inspect it thoroughly for any concerns.
Reporting Issues: Please report any issues to us within 24 hours of delivery. This helps us address any concerns promptly and efficiently.

5. Our Responsibility:

Timely Delivery: We strive to deliver your cleaned tent within the agreed-upon timeframe. Please note that unforeseen circumstances (e.g., traffic, weather) may occasionally cause delays. We'll keep you updated if we anticipate any changes.
Careful Handling: We handle your gear with care during transport. However, we are not responsible for any damage incurred due to inadequate packaging or events outside our control (e.g., accidents, natural disasters) during transit that you choose to handle.

6. Questions and Special Requests:

If you have any questions or special delivery requests, please don't hesitate to contact us. We're here to help!